Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital.
It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Marshland Training Services are the training branch of The Coote Safety Group Ltd.
The Coote Safety Group Ltd trading as Marshland Training Services. Company registered in England and Wales No: 08966541. Registered Office: Spice Farm, 124 School Road, West Walton, Norfolk, PE14 7HA VAT Number: GB193479268
