Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence.
It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. It will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.
This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers who want to enhance their skills.
For candidates specifically interested in developing resilient teams our Developing Teamwork course goes hand in hand with this one and expands on some of the key ideas and how they can be applied to teams. For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.
Marshland Training Services are the training branch of SST Ltd.
SST Ltd (Safety Security and Training ) trading as Marshland Training Services. Company registered in England and Wales No: 08966541. Registered Office: 48 King Street, King’s Lynn, Norfolk PE30 1HE. VAT Number: GB193479268